FINOPS administrator banking

Western Cape

Job summary

A permanent position is available in the Finance Operations Team. The team is responsible for the financial controls of a LISP, Life Company, CIS Manco and retirement funds.

Reporting

FinOps Team Leader

Key responsibilities & deliverables

• Authorised releaser of local and international payments
• Review bank reconciliations and assist in resolving reconciling items
• Review manco unit reconciliations and assist in resolving differences identified
• Escalate potential issues to FinOps Team Leader
• Responsible to complete AML reviews received from fund managers/manco
• Tax reporting – review PAYE reconciliations as well as ensuring successful submission of tax files to SARS
• Deal with and resolve daily operational queries which may occur.
• Dealing with and building good relationships with external suppliers.
• Contribute to the audit process and resolve any audit queries within deadlines.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.

Qualifications & skills required

• B.Com Honours or similar qualification from a leading tertiary institution.
• At least 5 years relevant experience in the financial services, preferably within financial operations for a LISP or a management company,
• High degree of problem solving
• Good understanding of systems, processes, data and products
• Ability to learn quickly.
• Ability to work independently, as well as be a team player.
• Sound communication and negotiation skills and must be honest and ethical in everything they do.
• Ability to multi-task and to deal with complexities, use initiative to solve problems.
• A strong logical thinking and analytical ability with excellent numerical skills and the ability to be accurate and pay attention to detail.
• Routine driven.

Computer competency requirements

Proficiency in the latest Microsoft packages (Advanced Excel)
Ability to work with SQL ie query data an advantage

Remuneration

Market related cost-to-company.

Commencement date

As soon as possible.

Closing date: 23-07-2025

Advisory assistant

Sandton    

Reporting relation

Advice Partner

Purpose of job

Provide administration and support to Advisors in relation to client relationships and key business drivers: retention and acquisition of clients.

Key relations

All clients, possible leads,

Internal clients, Finance department Operations, Help desk, Administration (Both Local and Abroad)

External service providers. Pension fund Administrators, IFA’s, Financial Service Providers,

Qualification

Matric

Preferable  tertiary qualification.

Preference to Investment Management, Financial planning, Accounting, Tax or CFP.

Experience

Ideally 3-5 years’ experience in an advisory practice.

Computer competency requirements

In-house system : Tyrus and Citazen

Microsoft packages

KPA/ strategic business deliverables

Administration

• Prepare documentation for client & on-boarding meetings
• Complete forms and liaise with clients for signing docs and request any outstanding requirements
• Load clients onto the system – Gather client information and load on system
• Complete all documentation, Mandates, applications forms,
• Follow up on various instructions with internal and external stakeholders
• Submit various instructions
• Check for FICA documents
• Handle PWL – Onboard the client/Offshore Structure by obtaining FICA documents, completing the PWL onboarding documents
• Track and monitor instructions:
  • New business transfer/adhoc top ups/withdrawals/switches/maturities/income benefit/income change/section 50 and section 14 transfers
  • Update ad-hoc and annual minutes on Citazen
• Manage the diary of the wealth manager by scheduling appointments or follow up meetings with clients.
• Generate and structure agenda for minutes of meeting and execute or monitor the actions that need to be taken on the conclusion of the meeting.
• Adhering to any outstanding requests from internal and external clients

Calculations

• Perform basic calculations as per Advisors ‘request
• Seek tax directive and tax simulations
• Loading and calculating of recoupment options

Practice management

• Constantly update FICA and FAIS
• Manage depleted holdings
• Ensure client has correct mandate and closing letter

Communication and client intimacy

• Phone client to request documents and schedule meetings
• Attend to client queries
• Liaise with finance division in respect of recoupments and debtors’ schedules and credit notes.
• Send gifts or cards on occasions
• Assist client in signing documents in the on-boarding

Greater office contribution

• Assisting and mentoring of other Assistants
• Attending Annual Client Presentations and other Advice Related events.
• Assist in client events

THE CITADEL WAY

Make the client have a pleasant experience in all aspects of his journey with us.
Contribute to making the workplace an amazing place.

Closing date: 18-07-2025

Fund operations project specialist

Claremont

Reporting relation

Head of Fund Operations

Qualification and experience

• BCom Degree and Honours degree/ Post Graduate Diploma in Finance is preferrable
• Experience in collective investment scheme and portfolio administration
• LISP Experience will be an advantage
• Industry experience requirement – Financial Services: Fund Operations, Asset Management operations, at least 5 years’ experience in a similar role.
• Project experience required.
• Compliance and regulatory experience and insight is preferable.

Competencies and personal characteristics

• To work well within a team
• To work under pressure and within set deadlines
• Excellent organisational and leadership skills
• Highly organised and efficient
• Able to analyse and have an eye for detail with complex requirements
• Very strong problem-solving skills
• Outstanding communication abilities
• Business insight and risk awareness
• Quick response handling time

Key responsibilities & accountabilities included but not be limited to:

 Project Development, Implementation & Maintenance assistance

• To assist in the implementation of the company collective investments strategy to deliver and promote the company’s investment management funds and solutions, in line with business objectives.
• To be able to have a clear understanding of operational and system flows, to identify gaps in the process and to resolve process breakdowns, exceptions and troubleshooting.
• To assist in streamlining processes and unlocking efficiencies. Actively assessing /questioning the relevance of current processes and driving improvements of processes in the operations team and across the business where required.
• Review the business processes and together with the Head, you will collaborate and see whether they are appropriate, current, suitably maintained and documented.
• Providing inputs, QA and sign-off of specifications, documents and processes within agreed deadlines.
• To assist in the development of new solutions, or changes to existing solutions and strategies in conjunction with the business.
• To be able to assist the Head of Fund Operations in launching new funds, portfolios and enhancements to existing fund and portfolios structures.
• Support the business in operational considerations of any related regulatory changes and partnering with other members within the team to ensure execution of changes is achieved.

 Operational Functions

• Maintain supplemental deeds, ASISA mandates and other fund related documents
• Implementation of agreements and dealing terms with managers and providers

 Relationship Building

• Build and maintain relationships with internal teams and service providers such as –
  • CAM
  • H4 Manco
  • Legal, Compliance and Internal Audit
  • Actuarial support
  • IT
  • PAS
• Build and Maintain relationships with external service providers such as –
  • Regulatory and industry bodies such as the FSCA and ASISA
  • Banks, Custodians and Trustees
  • Fund Administrators
  • Brokers (bonds, equities, derivatives, money market, etc)
  • System and platform providers (Bloomberg, Morningstar, Profile Media, etc)

Closing date: 15-07-2025

Client investment tax lead – investment platforms

Workplace model

On-site, Claremont, Cape Town or Gauteng. We value in-person interactions as they foster collaboration, connection, and collective problem-solving.

Reporting to

Managing Director PAS and Head PCS

Role purpose

Works with the following operational areas to implement and drive continual data testing and cleaning initiatives and to drive data quality discipline in the organisation

• LISP platform (PAS)
• PWP – offshore shares and funds platform
• Private client platforms (PCS)

This role is accountable for the design and execution of data quality controls and tax reporting accuracy across in-house platforms (LISP and PWP) and outsourced platforms (e.g., Peresec). The primary objectives are to:

• Implement a data testing and monitoring programme
• Detect, prevent, and remediate operational and reporting errors.
• Drive data clean-up and fixes.
• Recommend system and process changes to ensure data accuracy at source.
• Take ownership of accurate and timely tax-related filings across various regimes.

About the citadel group

The Citadel Group is an integrated wealth and investment manager;  offering advice, wealth management, asset management, investment platforms (LISP and private clients), fund management, fiduciary and global treasury capabilities.

Key responsibilities

Product and client tax

Assists the operation and tax specialist to ensure accurate client tax reporting (includes IT3 reporting, withholding taxes, PAYE ) and life company five funds tax.

• Drive the compilation and execution on the test plans to ensure accuracy of tax calculations and reports – IT3(b), (c) and payroll – IRP5, IT3(a)
• Ongoing monitoring of data for data quality issues and push-back to the operation for remediation
• Review of the business rules, forms, processes and systems to ensure client tax administration and reporting objectives are met. (input data)
• Ongoing review and monitoring of PAYE calculations and payroll submissions for Living Annuity incomes.
• Review of the directives deductions and reporting of this via the payroll submissions.
• IT3(c) testing
• Review calculations of capital gains and losses
• Review and testing of complex corporate action processing.
• Review for false disposals i.e. transfers handling, fund class switches
• IT3(b) testing – review processing of fund income distributions, dividends, corporate actions. Test reporting.
• Endowment/Sinking Fund policies
  • handling of the tax deducts (income, capital gains taxes) for share portfolios (PSPs) within endowment policies
  • Review and testing of capital gains tax deductions and end of year ‘true-up’
  • Assist in the testing of any system changes that impact client and five funds tax.

PWP –  Qualified Intermediary IRS filings.

Manage compliance with IRS QI obligations, including:

• 1042, 1042-S, and 1099 filings
• Withholding tax testing and validation
• Data compilation and submission in collaboration with the Guernsey office

FATCA and CRS reporting

• Develop a data testing programme to identify issues with the FATCA/CRS data.
• Working with the operations, drive remediation of this data
• Compile, analyse and submit the FATCA/CRS filings to SARS and to Guernsey for PWP (IGOR)

Qualifications, experience + competencies

• Knowledge of financial products and processes ie LISP products – discretionary investments, retirement annuities, living annuities, preservation funds, tax free savings, endowment policies
• Understanding of financial investments – collective investments, ETF’s and shares
• Strong understanding of accounting and tax.
• Ability to work with and understand data;
• SQL and excel skills
• Analytical, logical
• Understanding of the testing process – ie how to devise expected results and test for and problem-solve the anomalies
• Highly numerate

Attributes

• Highly numerate and structured thinker
• Self-motivated with a sense of ownership
• Able to engage effectively across business, tax, and technology teams

Qualifications

• Accounting – Bcom+
• HDip Tax (an advantage)

Closing date: 25-07-2025