CAM Investment Platform | Investor Services
Claremont
Workplace model
On-site, Claremont, Cape Town – we believe in-person connections fuel collaboration, connection and collective problem solving.
Reporting relationships
Manager: CAM Investment Platform Operations and Projects.
Purpose of job
The purpose of this role is to provide comprehensive support to external Financial Service Providers (FSPs) by ensuring regulatory compliance, verifying the completeness of instructions, and facilitating efficient service delivery. This position aims to enhance the operational effectiveness and regulatory adherence of our external partners, thereby contributing to the overall success and integrity of our services
Key relations
External FSPs
Qualifications and experience
Matric
Relevant certificate/diploma/degree and/or a minimum of 2-3 years’ experience in a similar role.
Skills and competencies
Competencies
- Attention to Detail: Ability to spot discrepancies and ensure accuracy in documentation and process compliance.
- Methodical Approach: Organized and systematic in following procedures, ensuring that nothing is overlooked.
- Analytical Thinking: Ability to assess complex processes, identify potential issues, and ensure compliance.
- Communication Skills: Clear and precise communication, especially when interacting with stakeholders about compliance requirements.
- Critical Thinking: Assess processes critically to identify areas of improvement or risk
- Adaptability: Flexibility in adjusting to new regulations or business rule changes.
Knowledge
- Understanding AML regulations in South Africa and the Citadel Group RMCP
- Understanding of FATCA and CRS
- Knowledge of financial services/LISP products
- Understanding of the Citadel systems and processes and advantage.
Attributes
- Meticulous: Thoroughness in carrying out tasks, ensuring adherence to guidelines and high standards.
- Consistent: Ability to apply rules and standards uniformly, maintaining fairness and reliability.
- Time Management: Ability to manage time effectively to ensure deadlines are met while maintaining high accuracy.
- Task/process driven
System competency requirements
Knowledge of Citadel Group systems – Citazen, Tyrus an advantage.
Key responsibilities of the role
Advisor Servicing
- Ensure response to advisor queries within SLA
- Investigating and problem solving any queries/issues (end to end ownership to drive issues resolution, escalations where necessary, keeping advisors updated)
- Ensure all clients are FICA compliant and risk ratings are up to date
Administrator: Pre-execution checks
- Ensuring CDD, client risk assessment, and SOF information are in place before sending the instruction to the internal platforms for processing.
- Performing other critical pre-execution checks (as defined and documented in the checklists) – including;
- Ensuring that the instruction is properly authorised ie that the client or advisor has signed/authorised the instruction in line with the business rules/
- Ensuring that the correct mandate is in place ie the advisor is properly authorised.
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- that the payment/withdrawal is going from/to the client or if from/to a third party that the CDD, risk assessments are in place and that the reason for this is understood.
- That for instructions for life products that beneficiaries have been set up, linked and screened and that any risks introduced by the beneficiary have been considered.
- FATCA and CRS checks – ensuring that the self-declarations have been provided, reviewing these in line with the information we have on record for the client and ensuring that the status is correctly recorded on Citazen.
- For certain trigger events e.g. a client emigration (change in address where the client has moved to another country), ensuring that the risk rating impact and FATCA/CRS impact has been properly handled
- Ensure functions are performed within the agreed SLA’s and turnaround times.
- Identify suspicious patterns of transactions and escalate for review.
- Collaborate with internal clients and address queries and escalations
- Document processes and procedures, look for and suggest opportunities to optimise processes /improve efficiencies
- Participate in any remediation projects, to resolve any issues identified by compliance/inspections/external reviews.
Closing date: 30-09-2026
